Cancellation and Refund Policy

Summary

  • No prepayment. For bookings made on our website, payment is collected on the tour day at the meeting point.
  • Free cancellation: up to 1 hour before the tour starts, with no fee or deduction.
  • Within the last hour and no-shows: no refund is given.
  • For agency and corporate bookings where payment was taken in advance, the terms below apply.

1. General Cancellation Terms

All booking requests made through our website or B2B reservation system are subject to the timelines and rules specified below. You can perform your cancellation or modification requests via your user panel or our customer support line.

2. Refund Processes and Deductions

  • Full Refund (Flexible Cancellation): For cancellations made up to 1 hour before the scheduled tour start time, the total amount paid will be refunded without any deductions.
  • Late Cancellation (Within 1 Hour): If the cancellation occurs less than 1 hours before the tour starts, no refunds or date changes will be provided, as vehicle allocation and guide organization have already been finalized.
  • No-Show: Guests who are not present at the meeting point or ready for their hotel transfer at the designated time will be considered a "No-Show," and no refund will be issued.

3. Riding Competence and Safety Conditions

Safety is our ultimate rule for ATV tours. The following regulations regarding riding competence apply:

  • Inability at the Start and Solutions: If a participant is unable to operate the vehicle safely during the pre-tour training and trial ride, we may offer a complimentary driver service (participating as a passenger with a professional driver), subject to operational availability.
  • Refund Right: If the participant does not accept the alternative driver service or if no driver/vehicle is available at that time, a full refund will be issued.
  • Guide’s Decision: If our guide determines that a participant’s riding skills pose a safety risk, the guide reserves the right to restrict them from driving. In this case, the aforementioned alternatives (alternative driver or refund) will apply.
  • Cancellation During the Route: If a participant insists on starting the tour but decides to quit after the tour has officially begun, no refund will be provided.

4. Weather Conditions and Operational Cancellations

Due to the geographical nature of Cappadocia, tours may occasionally be affected by extreme weather conditions.

  • Official Cancellations: If your tour is cancelled due to restrictions by local authorities or a "not suitable for riding" decision by our safety unit, guests will be granted a full refund or a free date change.
  • Hot Air Balloon Cancellations: The cancellation of hot air balloon flights by Civil Aviation does not directly affect ATV tours. Our tours proceed as scheduled unless weather conditions threaten riding safety.

5. Refund Processing Time

Refunds for approved cancellations will be reflected on the card or account used for payment within 3 to 7 business days, depending on your bank's procedures.